Shipping Policy
1.Delivery Charges
(1) Free shipping on the entire order (no minimum purchase required).
(2) Expedited option:
▸ 2-Day Extreme Delivery: $9.99
▸ Next Day Priority Delivery: $19.99
2. Delivery Coverage
Included Area: 48 states in the contiguous United States.
Excluded areas: Alaska, Hawaii, U.S. territories, international areas.
Delivery Time Limit
|
Type of service |
processing time |
Transportation time |
|
Standard distribution |
1-2 business days |
3-7 business days |
|
2-Day Speedy Delivery |
Same day (orders need to be placed by 12pm PT) |
2 business days |
|
Next Day Priority (NDP) (transportation) |
Same day (orders need to be placed by 3pm PT) |
Next Day Delivery
|
4.Logistics Partners
The following carriers are automatically selected based on optimal speed:
▸ USPS Priority Mail (under 5 lbs.)
▸ UPS Ground (5-50 lbs.)
▸ FedEx SmartPost (remote areas)
▸ OnTrac (Expedited West Coast Delivery)
5. ORDER REQUIREMENTS
(1) Make sure address is correct:
▸ Verify address accuracy at checkout
▸ Provide apartment/building number
▸ Leave a phone number where incoming calls can be received
(2) Restrictions:
a. Address changes can be made within 1 hour of order confirmation
b. Signature confirmation is required for orders over 500 USD
3.International Delivery
Support 30+ countries, shipping via DHL Express (3-5 business days).
▸ Duties and taxes will be calculated at checkout
6. Package Inspection and Claims
(1) Upon receipt:
a.Check whether the outer package is broken or not before signing.
b.If the package is seriously damaged/wet, please refuse to accept it.
(2) Claim process
▸ Submit a problem report by email or phone within 48 hours
▸ Photos of damaged packaging and merchandise are required
▸ Re-delivery within 2 business days after confirmation
7. Special Situation Handling
Out-of-stock items: replenishment progress is sent via email every week.
Weather delay: real-time push logistics tracking information via SMS.
Parcel loss: 7 days without scanning records to start the investigation.
8.Contact Information
If you have any questions, please contact the customer service team:
▸ Time: Monday to Friday, 11 a.m. to 7 p.m. (PT)
▸ Phone: +19925214165
▸ Mail: support@azvkea.com